What’s different?

I focus on the essentials of communicating with one another – CONVERSATIONS

Conversations are at the heart of connecting with people
and building relationships

Conversations like these …

  • Saying less, asking more, and listening really hard

  • Preparing feedback, tackling the difficult ones, and creating the habit of sharing appreciation more of the time

  • Planning a crucial engagement in a way that allows you
    let go and be fully present

  • Coaching others when it’s the right approach, the
    skills and process

  • Presenting to a group or audience

  • Leading a Team meeting so they get to do the work

  • Pitching for business, influencing a customer’s buying decision – without pushing

  • Listening to and acknowledging the voices in our own
    heads, our self-talk

  • Discussing excellent and poor performance and still promoting improvement

  • Negotiating hard and achieving a win-win

  • Conducting oneself at a networking event

COACH / Mentor

The Institute of Coaching cites that over 70% of individuals who receive coaching benefited from
improved work performance, relationships and more effective communication skills

When we embark on a coaching assignment we will meet over a series of 6 to 8 sessions,
each 90 to 120 minutes

Our conversations will centre on the challenges you wish to address which we document at the outset;
it is your agenda.

My role is to understand your perspective on each topic, to challenge and provide feedback where
necessary. The underlying principle is that you have the answers yourself, and I will help you to think it through and to plan forward

Occasionally, and only when necessary, I can offer advice; in effect this is mentoring.

Here’s the process we work to:

We connect

We ‘meet’ for a starting conversation to see do we click

We contract to work for a series of coaching sessions

You define the outcomes you need from my support

(We might meet 3-way with your Leader so outcomes are aligned)

We meet in-person (my preference) or virtually for a series of discussions at intervals of a few weeks

You work on your commitments between sessions; I’m available too

We review progress vs. planned outcomes, maybe 3-way again, and plan forward

I remain available and accessible

TRAIN / Facilitate

Alongside my coaching support you may look for some training for you and your Team;
the two can work well together

We co-create a programme around the outcomes you’re looking for

Here’s some programmes I’ve delivered for clients …

LeadershipDevelopment

A leader as a supporter of their team: times when we lead, manage performance and coach.
Each situation, each conversation demands a different approach if we are to motivate our people

First Line Leaders

Designed for someone promoted to lead a team for the first time. Many are promoted in this
position without training (myself at one time!) and have to understand the real context of being
there primarily to support, not command and control

Selling and Influencing – back to basics

Most sales people have had the benefit of training, yet over time can be operating on auto-pilot.
A refresher which rebuilds the basics will raise performance dramatically.

Selling and Influence – raising the game

A deep-dive into how we find, bind and mind customers by building relationships. The processes
and skills right through the pipeline funnel from networking through to negotiating business

Coping effectively – how we manage our own energy

Creating self-awareness around how we show up at work (and life), its impact on those around us,
and how we can cope better when we handle events outside our control. Includes the first two
quadrants of EQ.

A Team Re-set

An exploration of the purpose of a Team, its identity and values; might include formulating vision,
mission and strategy. A re-set is needed when our market has changed or the team is new;
this was a significant need post Covid19

When I facilitate your Training intervention, this is what the participants can expect:

Learning by doing – real work scenarios

Theory made simple, shared in a way that sticks

Based on the work of the best world authorities

Workbooks and flipcharts (not PPT!)

Fun – we learn more that way

Time will fly

I can make the difference

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